Refund policy

1. New subscriptions

Changed your mind about a new Starter, Pro or Studio plan? Ask within 14 days of your first payment and we’ll refund it in full, as long as you haven’t made any makeovers on the plan yet.

2. Renewals

• Monthly plans: if you forgot to cancel, ask within 7 days of the renewal and we’ll refund it, as long as you haven’t made makeovers since it renewed.
• Yearly plans: ask within 14 days of the renewal and we’ll refund it, as long as you haven’t made makeovers since it renewed.

3. Top-up packs

Ask within 14 days of buying a top-up pack and we’ll refund it, as long as you haven’t used any of its makeovers.

4. Cancelling

You can cancel any time with the “Manage subscription” link in your Lemon Squeezy receipt email or from your account. Cancelling stops future renewals; your plan stays active until the end of the period you’ve paid for. Cancelling on its own doesn’t refund the current period, but you can ask for a refund under the rules above.

5. How to ask

Email hello@nouvify.com from your account’s email address, or reply to your Lemon Squeezy receipt. Our reseller Lemon Squeezy, the merchant of record for all orders, sends the refund to your original payment method. It usually arrives within 5 to 10 business days, depending on your bank.

6. Your legal rights

This policy is in addition to any rights you have under consumer law where you live, and doesn’t limit them.